Define Your Business

To define your brand, you must define your business.

So…what business are you in? What does your company do? Seems like a simple question, but I bet if you ask 10 people who work at your company (yes, your employees) you will get at least 5 different answers, maybe more.

Famed Harvard professor Theodore Levitt said it best in “Marketing Myopia” published in the Harvard Business Review…stop defining your company by your product and focus instead on what you do for your customers.

3 Examples:

  • Southwest Airlines would define themselves as an airline company, right? Rather, their president gets it right, when he says Southwest is “a customer service organization that just happens to fly airplanes.”
  • Many of the Hollywood movie production companies missed the boat when TV came along because they thought they were in the movie business, when in reality they were in the entertainment business.
  • And probably the most famous is Black & Decker who thought they were in the drill business when in reality they were in the hole business.

Sit down with your team and discuss this at length. Be totally objective. You may be surprised by what you conclude.

What is Your Vacation Rental Brand Message?

Too many people think their brand is their logo. Certainly, the logo represents the brand. But your brand is so much more than that. Your brand message is communicated at every touch point with your customers.

For vacation rental companies, your guests gain impressions of your brand (intended or unintended) before they check in, during the check in process, and after they leave. Every offline and online communication, every interaction with your staff, everything has an impact on how they feel about your business.

What you are communicating is your promise to them. It might be an exceptional level of service, attention to every detail of their vacation, a luxurious property, amazing views, fun activities - maybe all of these.

Whatever your promise, you had better deliver or you may never see those customers again. Worse yet, they may share their "undelivered" experience with both their real and digital friends. Yikes!

Want a strong brand? Deliver on what you promise.